This work is the result of the author's research as a doctoral student and is addressed to all those who wish to gain knowledge in the field of quality, the implementation of a quality management system and those who want to use survey techniques to assess the quality perceived by consumers or users .
Doctoral Graduate School of the Academy of Economic Studies of Bucharest, Economics.
Lecturer in the Faculty of Touristic and Commercial Management of Dimitrie Cantemir Christian University in Bucharest, chairman of the Subcommittee on Assessment and Quality Assurance
in the Faculty of Touristic and Commercial Management and a member of the Committee on Evaluation and Quality Assurance of Dimitrie Cantemir Christian University.
Courses and seminars taught: Marketing Research, Total Quality Management, Quality management systems in tourism.
Author and co-author of university courses: Marketing Research, Quality Management, Economics Service, International Shipping, insurance and customs legislation.
He has master degrees in Marketing and Business Negotiations
The author has many articles published in the field of quality management, transport and marketing research