Tourism and services strategies

14,45 Lei

ISBN: 978-973-749-908-0

Publisher year: 2010

Edition: I

Pages: 170

Publisher: Editura Universitară

Author:

Steliana Cojocariu
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This book is the result of research conducted in recent years related to the tourism industry and is the author attempts to highlight a systemic vision of best practice strategies and models that can be implemented in the field of tourism in relation to environmental demands and trends business, in order to improve and promote effective and efficient tourist services.

Steliana Cojocariu
Steliana Cojocariu

Bachelor of RAU in Bucharest, Faculty of Internal and International Tourism Economy (1996)
Ph.D. in Economics, Academy of Economic Studies, Faculty of Commerce, with the thesis: possibility of improving the quality of hotel services in Romania in accordance with the requirements of the European Union (2010)
Hospitality and tourism industry trainer for the National Center for Educational Tourism in Bucharest between 1996-2002 and CG THR Bucharest, between 2002-2006
Scholarships: PHARE tourism schools in Ireland and France (1997), Switzerland - Ecoll Swis Sierra (1998) CUOA University, Italy (2000)
Internships observation made at Hotel Sofitel in Luxembourg (2002) and Novotel in Belgium (2004), offered by the European Association of Schools of hospitality and tourism (AEHT), following a competitive selection of teachers from schools travel Europe.
Advisor to the Ministry of Regional Development Assessment examination and Tourism in 2006
From 2004 until now published over 25 articles in journals listed A and B by NURC and developed as a co-author five books: Manual of Travel Agency Director, Director of Hotel Manual, Manual of Restaurant Manager , Manual driver board small employer (guarantor) in tourism service quality of tourism management and hospitality industry.


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