Editura Universitara Organizational trust. Trust: The Bedrock of individual and organizational excellence.

38,53 Lei

ISBN: 978-973-749-402-3

Publisher year: 2008

Edition: 1

Pages: 408

Publisher: Universitară

Author: Pamela Shockley-Zalabak

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"In the` 50 - `60 to discover the meaning of trust in interpersonal relationships within the company ..... Trust was approached as an aspect of relationships within and between organizations. Research and applications were decanted at several levels: the intraorganizational - trust in organizations and inter-organizational level - trust between organizations. organizational trust was put in relation with all the phenomena psihoorganizationale and have established a range of sizes, tried to elucidate mechanisms of internal mental phenomenon were developed numerous explanatory-interpretative models ".

  • Încrederea organizaţională. Trust: The bedrock of individual and organizational excellence.


Globalization, workplace diversity, increased needs for cooperation, collaboration, and competition, increased awareness of cultural differences, advanced communications technologies, complex alliances, and a host of other factors focus us increasingly on the significance of organizational trust.


Trust within and across organizations is conceived by many to be directly related to the ability to form new associations and networks of trusting relationships to accomplish business transactions. Many contend trust is the somewhat ambiguous yet critical process necessary for organizational survival and the bedrock of organizational excellence. In times of increased imperatives for change and less certainty about how change can and should occur, it is not surprising that a renewed interest in trust surfaces as scholars and practitioners alike seek to understand relationships among trust, individual behaviors, markets, organizational strategy, leadership, resistance to change, perceptions of organizational justice, and organizational abilities to change and adapt. The studies in this work support our understanding.


The chapters in part one describe a variety of theoretical and methodological approaches to the understanding of trust. A new measurement instrument is included along with descriptions of the evolution of trust in the social sciences, sociology, and psychology. The structure and functionality of organizational trust is discussed as are the relationships between organizational trust and other constructs such as motivation, performances, organizational justice, commitment, organizational citizenship, work satisfaction, stress, and attitudes. The chapters in part two focus on trust at the individual and team level. The psychological mechanisms of trust are examined as well as the concept of organizational trust in psychological contracts.


The relationships between trust and leadership behaviors are discussed as well as the role of trust in team dynamics. The chapters in part three describe applications of trust at the organizational level. Building trust in organizations is described as well as differences and similarities in trust across management cultures in Japan, America, Europe, and Romania. Additionally, the role of trust in strategic alliances and organizational change is explored. Part three concludes with a discussion of the challenges of organizational trust.


Taken as a whole these papers underscore the complexity and importance of organization al trust for organizational viability. The articles also have significance for individuals in terms of both leadership strategies and a variety of outcomes individuals experience in their organizational lives. We commend the editors for their thoughtfulness in assembling these contributions to the critically importance processes of organizational trust.

Pamela Shockley-Zalabak

Kathleen Ellis

University of Colorado at Colorado Springs

Pamela Shockley-Zalabak

Pamela Shockley-Zalabak is Rector (Chancellor) at University of Colorado, Colorado Springs and professor of communication. Before assuming the responsibilities of chancellor of the University of Colorado / Colorado Springs, Vice Chancellor for Student Success, was a founding member of the Department of Communication at the University of Colorado. She is the author of over 100 research studies and specialized area of ​​interest including organizational communication, the emergence and development of communication technologies, corporate social responsibility, trust and organizational culture, different aspects of efficiency in organizations. She is the author of several books: Understanding Organizational Communication: Cases, Commentaries, and Conversations (1993), The Power of Networked Teams: Creating a Business Within a Business at Hewlett-Packard in Colorado Springs (2001), Fundamentals of Organizational Communication: Knowledge , Sensitivity, Skills, Values ​​(2005), Engaging Communication, Transforming Organizations, Ofa Scholarship (jointly, 2005); CaseStudies for Organizational Communication (2006) Case Studies for Organizational Communication: Understanding Communication Processes (2007).
His contributions outstanding have been recognized through several awards, including: "Thomas Jefferson Award", "Telly Award" (1993), "Angel Award of Excellence" (1994), "Chancellor's Award for Distinguished Faculty" (2002) , "Colorado Spring Chamber of Commerce ATHENA Women in Business Award" (2003), "Mary Jean Larson Community Service Award" (2004), "Student Government Association for Instructor of the Year Award" (2005), "The President's Award for Outstanding Service "(2006)," Service Excellence Award "(Colorado University) (2007), etc..

Eugen Avram

Eugen Avram is Lecturer. PhD,  Department of Psychology / P.S.E. University of Bucharest.
He has three masters in psychology.
His work included teaching constantly disciplines: psychology, management, leadership and management, organizational change and development.
He is responsible with the activity of the Department of the Romanian Society of Neurosurgery and performs research and development organizational health, at Emergency Hospital Bagdasar-Arseni.
He has published over 30 research studies in professional journals.
Is coordinator of several books:
- Current Trends in organizational psychology, Polirom, (2008, co-publisher: Cary L. Cooper),
- Psychology in modern organizations (2008),
- Psychology in a 
positive world (2008),
- Organizational Psychology-management - applied perspectives (2007),
- Psychology/ management in the European context (2007, co-publisher: RZ Cretu) (all Editura Universitara, Bucharest).
He is the author of the first books with applications in health psychology / neurosurgery services: Development of health management organizations - service excellence of Neurosurgery, University Publishing House, Bucharest (with AV Ciurea and V. Gh. Ciubotaru).

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